| Insurance claims and change in technical provisions | 1 January - 31 December 2013 | 1 January - 31 December 2012 |
|---|---|---|
| Claims and change in technical provisions – non-life insurance | 5 250 037 | 5 776 295 |
| Reinsurers’ share in claims and change in technical provisions – non-life insurance | (33 889) | (152 446) |
| Claims and change in technical provisions - life insurance | 5 945 240 | 6 595 003 |
| Reinsurers’ share in claims and change in technical provisions - life insurance | (164) | (121) |
| Total insurance claims and change in technical provisions | 11 161 224 | 12 218 731 |
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