PZU’s and PZU Życie’s organizational structure is based on the functional and territorial coordination of tasks.
Within the framework of the functional coordination at PZU and PZU Życie, divisions and functional areas coordinating specific functions, such as marketing, management of sales in individual customer segments, claims handling, management of the network of offices, operations division, finance division, HR division, investment division, as well as divisions and functional areas responsible for support functions, are distinguished.
Territorial coordination is implemented by the field structures (regional branches and appropriate structures of the functional divisions, including specialized units). Many of the structures at every organizational level (headquarters, specialized units, regional branches and branch offices) are fully integrated and perform their functions for PZU and PZU Życie.
As at 31 December 2013, PZU’s and PZU Życie’s organizational structure consisted of the following organizational units:
- the headquarters – which supports the Management Board of PZU in the management of the operations of the companies and the coordination of activities within the PZU Group, develops assumptions and directions of development of activities and the organization of the companies from the PZU Group; it is the center of planning and management by setting business objectives, defining the strategy and coordinating its implementation;
- specialized units – specialized operations canters performing their tasks for the companies or a distinct area of the country with regard to the contact center, insurance operations, claims handling, accounting operations (insurance and non-insurance), personnel and salaries operations, debt recovery, financial insurance and administrative support operations;
- regional branches with the network of branches – direct, comprehensive customer service points with regard to life and non-life insurance.
At the same time, some operations are performed by subsidiaries (including PZU Pomoc – with regard to handling claims, PZU Centrum Operacji – with regard to insurance operations and Towarzystwo Funduszy Inwestycyjnych PZU – with regard to investment portfolio management).
The Group also uses outsourcing in its activities.
The PZU and PZU Życie organizational structure also has committees – collective bodies with decision-making and consultative powers.